Week 2 has me 9 pounds down and Mike is 8 down! We have both noticed that our clothes are fitting better.
For the first few days, we both had headaches. But we realized we were both taking a supplement and when we stopped, headaches for both of us ended. Now we’re feeling good, though Mike seems to be a bit hungrier than I am.
We ran into a snag with the site, however. Turns out, even though they seem to have the renewal process fully online, Mike’s 1st day of the renewal came with no food delivery. He called to find out that they didn’t store our credit card info and needed it again to restart the program. I called (my renewal was set for the next day) and was told the same thing. There was no way for us to know this was an issue had we not spoken to them. Why no one called us about this, we have no idea, and the woman that answered the phone didn’t seem all that concerned. I even wrote to their help desk to mention that this was not a good user experience, but they also seemed to care very little.
It’s a shame because we’ve really enjoyed the rest of the program. Customer service should be on top of that. It can be as easy as putting a note on their site to call them once you submit the renewal. Right now it just says “Thanks for renewing. A nutritionist will be in touch shortly.” But we heard from no nutritionist. I also find this weird… why wouldn’t they call to check up on us? See how it’s going? Ask if we want to keep our calorie count the way it is?
It seems they have a great product and delivery has been good so far, but their customer service could use some fine tuning.
Luckily, we don’t need to deal with that too often, so 1 more month is ahead of us!
